01 / Establish context
Agree on the audience, critical journeys, constraints and the intended behaviour.
Quality starts with a clear understanding of how something should behave. We explore the scenarios, states and expectations that make software easier to trust.
Explore the quality lens ↓Select the materials you have prepared.
An illustrative preparation checklist, not an automated site audit.
| QUALITY LENS | WHAT WE EXAMINE | WHY IT MATTERS |
|---|---|---|
| Behaviour | Inputs, outputs, state transitions and recovery. | People need a consistent relationship between an action and its result. |
| Understanding | Labels, feedback, empty states and error messages. | A technically correct flow can still leave someone uncertain. |
| Resilience | Missing data, interruptions and unexpected sequences. | The less familiar moments deserve a deliberate response. |
| Accessibility | Keyboard paths, focus, readable content and meaningful structure. | The experience should remain understandable across ways of using it. |
A clear issue describes the context, the steps, the expected outcome and what actually happened. Evidence should support understanding rather than leave the next person guessing.
That is why we value precise language, reproducible scenarios and a shared definition of what matters most.
Clarity is part of quality.Agree on the audience, critical journeys, constraints and the intended behaviour.
Use scenarios and focused questions to examine both the expected flow and its edges.
Record observations with enough context to support prioritisation and a sensible next step.